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Global Support Guide

Welcome

Thank you for choosing Verizon Wireless. You’ve just put the world in the palm of your hand. This Global Support Guide includes

general information on how to make calls and data connections while traveling abroad, as well as how to reach Customer Service

and access websites.

To get the full beneﬁts of roaming outside the U.S. on GSM networks with your Global Ready™ device, you must subscribe to a global

plan or feature and activate the SIM Card pre-installed on your device. If you need customer support while in the U.S., please dial *611

from your Verizon Wireless device, or 1-800-922-0204 from any phone.

For more information on global features and capabilities and for a current list of destinations and rates, visit verizonwireless.com/

global.

Basics

Actions to Complete Prior to Your Trip Abroad

• Select a global plan or feature or conﬁrm existing services by calling Customer Service at *611 from your Verizon Wireless device, or

by dialing 1-800-922-0204 from any phone.

• Check out the Verizon Wireless trip planner on verizonwireless.com/tripplanner. Find what you need to know before you travel based

on pricing options, coverage, trip duration, and your device. Don’t forget to print out the results to take with you!

Connecting to a CDMA or GSM Network

Verizon Wireless offers services outside of the U.S. on both CDMA and GSM networks. The global plan or feature you have subscribed

to and the activated SIM Card allow your device to access GSM networks while traveling outside of the U.S.

Your Global Ready device is set to International CDMA ON by default. In the event that you travel to destination which supports both

CDMA and GSM and you need to roam on a GSM network go to Settings and turn International CDMA to OFF.* If you remove your SIM

Card your device will only connect to CDMA networks.

Whether you are on a CDMA or a GSM network, the phone number for your device remains the same.

* Please refer to the online Device Manual on verizonwireless.com/support for more information.

Wireless Network Coverage Indicators

Typically there are indicators on the device display showing the wireless coverage level for the area in which you are using your global

device. Depending on the wireless signal strength, some of the device’s features may be limited. Please refer to your online Device

Manual for details on such indicators.

Making a Call

1. Important: Plan ahead go to vzw.com/tripplanner.

2. Complete 4 quick steps: Location, Duration, Communications & Devices.

3. Click Show me what I need.

4. Click Dialing Instructions.

5. Print and bring along for peace of mind while traveling.

While Outside of the U.S. on a GSM Network

You can tell that you are in a GSM market when an E or o icon* appear in the status bar.

1. Press 0 or

on the keypad of your device to insert the + symbol. This will automatically insert the exit code for the country from

which you are calling.

2. Enter the country code of the number you are calling.

3. Enter the 10-digit number of the person you are calling.

When calling out of your address book in GSM mode, you generally do not need to add additional digits to a contact number. The phone

will automatically add the + sign and, for calls back to the U.S., the country code (1).

* Please refer to the online online Device Manual on verizonwireless.com/support for an image of the icon.

While Outside of the U.S. on a CDMA Network

You can tell that you are on a CDMA network when a 3G or o icon* appear in the status bar.

1. Enter the exit code for the country from which you are calling.

2. Enter the country code of the person you are calling.

3. Enter the area code/city code, followed by the number of the person you are calling.

* Please refer to the online Device Manual on verizonwireless.com/support for specific image of the icon.

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Inhaltsverzeichnis

Seite 1 - Global Support Guide

Global Support GuideWelcome Thank you for choosing Verizon Wireless. You’ve just put the world in the palm of your hand. This Global Support Guide inc

Seite 2 - Calling Card

North American Numbering Plan DestinationsPlease note that some destinations such as Bermuda, Canada, Puerto Rico and the Dominican Republic are on th

Seite 3 - Symbols

Worldwide Access Toll-Free NumbersCountry Network Toll-Free Access #American Samoa 633-2624Anguilla 1-800-888-8000 Antigua Public card p