User Guide for VERIZON CENTREXPLUS® CUSTOPAK®Telephone NumberVerizon Telephone Number 1.800.837.4966Switch Type: 5ESS DMS 100 DMS 10
16 17DIRECTED CALL PICK-UP WITH BARGE-INThis feature allows you to answer any ringing line within the CustoPAK system by dialing an access code and th
18 19 Dial the code by which you want the telephone number to be identified and stored ( - ). Dial the telephone number to be stored exactly a
20 21TELEPHONE EQUIPMENT INTERACTIONSCentrex CustoPAK service is compatible with almost all telephone equipment. However, sometimes there are modificat
22 23It is usually best to use the telephone set feature when you wish to:Put a caller on hold:If your telephone set has a Hold Button it is quicker a
24 25RepairThe Repair Center handles service problems and out-of- service conditions on your telephone lines and/or features, and the wiring to your l
26 27APPENDIXSingle-Digit Speed Calling List Chart ... 28Two-Digit Speed Calling List Chart ...
28 29To dial a stored number: Lift handset and hear Dial Tone. Dial the code assigned to the number you wish to call ( - or - ).SING
30 31FEATURE AVAILABILITY BY SWITCH TYPEFeatures Switch Type5E DMS 100 DMS 10 SIPBasic Standard FeaturesAnswer CallsCall TransferThree-Way CallingSele
32 33YOUR CPAK FEATURE SELECTIONSFeature Telephone NumbersBasic FeaturesAssume Dial “9”Call HoldCall TransferConsultation HoldDirect Inward/Outwar
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Thank You forSelecting the VerizonCentrexPlus® CustoPAK® Package.1
2 3TABLE OF CONTENTSIntroduction to This Guide ... 4Overview of Your Cust
4 5INTRODUCTION TO THIS GUIDEThis guide is intended to provide you with information to help you learn to operate the features within your new CustoPAK
6 7OVERVIEW OF YOUR CPAK SYSTEMYour CustoPAK system is a central office-based service, meaning all equipment required to operate the system is in t
8 9TERMS YOU SHOULD KNOWConfirmation Tone Three short bursts of tone heard when using some CustoPAK features. The confirmation tone lets you know you ha
10 11THREE-WAY CONFERENCE CALLINGThree-Way Calling allows you to have a three-way conference call by adding another party to an existing call, maximiz
12 13CALL FORWARDING VARIABLEThis Call Forwarding option allows you to temporarily forward calls to another number, either inside or outside of your C
14 15To answer a call that is ringing at another telephone in your call pickup group: Lift handset. Dial . You are connected to the call.If more t
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