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Field Force Manager Device User Guide

10When Field Force Manager launches, click 4. Agree to accept a warning that reminds mobile workers not to use Field Force Manager in an unsafe manne

11Getting Started with Location-Based ServicesVerizon Wireless values your privacy. Because of this, the mobile phone defaults to acquiring your locat

12Navigating the Application Throughout Field Force Manager, you will see the commands listed at the bottom of the screens. These commands correspond

13Suspend Field Force ManagerTo make a call while you are using Field Force Manager, press the Red Phone button. This will temporarily suspend Field F

14Field Force Manager FunctionsFrom the Field Force Manager menu, you can access all functions.To navigate to the Jobs screen, select y Jobs.To navig

15Jobs List screen.The Jobs List screen displays single-line summary information for each of the jobs that have been dispatched to you on your phone.

16Job Details screen.The Job Details screen displays all of the information that has been dispatched to a mobile worker. This information includes the

17Changing device settings.To change the volume of new item notication on the device:Press 1. * 9 from the application main menu.Enter 2. security

18To delete a location from your mobile phone:Select the1. location you want to delete.Select 2. Delete.Note: This will not delete the location fro

19Navigate to your job or location within the application.1. Select the 2. address from the job or location. The Driving Directions feature will star

Field Force Manager Device User GuideTABLE OF CONTENTSPreface ...

20Once navigating, you will be able to view a trip summary, each turn as it happens, or a map of the entire route.Once you are done navigating, press

21Message Detail screen.The Message Detail screen displays the contents of the message and details about the sender.To delete the message that you are

22TimesheetsField Force Manager lets you log your hours quickly and easily. Just select the appropriate timecard action from the list, and Field Force

23FormsField Force Manager allows you to complete your paperwork using forms on your mobile phone. Forms can be completed as a part o

24To set up a user as supervisor in the Web portal:Go to 1. Roles in the Administration tab.Create a 2. new role and call it Supervisor. a. Add p

25GlossaryActivityEvents a mobile worker enters into a handheld mobile phone while logged in to Field Force Manager. Activities include starting and e

26Jobs Activities that are assigned to mobile workers via the Field Force Manager Web portal. Jobs can be edited or reassigned as situations change. F

27Preferences Can be accessed from the blue hyperlink at the top of the Web portal screen. Both Administration and Operations users may adjust user

28Application ShortcutsAll HandsetsServer sync.From within Field Force Manager, enter * # to sync your device with the server. yReset Field Force Mana

29Phone TroubleshootingWarning or error code reads:Unable to contact server.Attempt to activate or log in to the phone again. If the problem contin

3PrefaceField Force Manager PackagesField Force Manager is a powerful Web-based application combined with a handset application that provides visibili

4FeatureField Force Manager LimitedField Force Manager BasicField Force Manager PremiumScheduled and congurable reports x xTimecard and form integr

5General InformationSystem RequirementsMobile phone:Verizon Wireless Field Force Manager-compatible mobile phone. For a listing of Field Force Manager

6Customer SupportCustomer support for the Field Force Manager application is available through the Support and Training links on the Web portal, locat

7Mobile Phone Installation and Initial SetupYou can nd specic instructions for installing and setting up Field Force Manager on your device by visit

8Select Business/Tools.5. Scroll to 6. Field Force Manager and click OK.Select the option to 7. download the application.

9Launching Field Force Manager on Your Mobile PhoneField Force Manager is an application that runs on your Verizon Wireless mobile phone. To launch Fi