
18
Verizon Proprietary – not for use
without Verizon’s permission
Customer Service Management
(CSM)
Web-based Monitoring / Management tool
• Password-protected website
• Available in three different support levels:
– Level 1: Network View
– Level 2: Network View and Reports
• circuit availability, network uptime, channel utilization,
mean time to repair – may request more customized
reports
– Level 3: Network View, Reports, and
Reconfiguration
• 3, 5, and 7 yr terms available, co-terminus with
ring
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